Users

The Users section displays all of the users that are associated with the selected account.

The details for each user are displayed as follows:

• User Name – The username used to log in to the UltraDNS Managed Services Portal.

  • If the user ONLY has API access, a disclaimer message will appear next to their name.

  • Users with "INACTIVE" next to their name cannot log into their account until an Administrator Reactivates their account.

• Name – The first and last name that was provided when the account was created (which can also be found under the My Profile section).
• Email – The email address that was provided when the account was created (which can also be found under the My Profile section).
• Login Type – Displays the type of login method used by the user.

  • Direct - Indicates the user logs directly into the UI Portal with their username and password.

  • Direct-2FA - Indicates that the user logs into the UI Portal using Two Factor - Mobile Authentication.

  • SAML - Indicates that the user (and the account) have enrolled in SAML, and that the user is logging in via their SAML credentials.

  • SSO - Indicates that the user has logged into the UI Portal from their Single Sign-On service provider (set up via SAML provisioning).

• Last Logged In - Displays the last date and time that the account was logged into.
• Actions - Allows users in the Owner, ADMINISTRATIVE, and/or SECURITY-ADMINISTRATION groups to:

  • Rest a user's password.

  • Deactivate (Suspend) a user's account.

  • Reactivate a user's account.

Users that have access to multiple accounts, but with differing permissions will no longer be able to Add or Move users to an account that they do have the Administrative (or Owner) permission for.

Edit User

Clicking the edit (pencil) icon allows users in the Owner, ADMINISTRATIVE, and/or SECURITY-ADMINISTRATION groups to update a user's details. Each field on the Edit User window can be updated or changed, even changing the API Only Access option is allowed, except for the Email Address fields.

• Users needing to update their email addresses can go to our Support center, and create a ticket to update their primary and/or secondary email addresses moving forward.

Please note the following restrictions when trying to update users' details:

• Users in the SECURITY-ADMINISTRATION group cannot update their own details from this page. They must navigate to the My Profile section of their account to update their information.
• Users in the SECURITY-ADMINISTRATION group cannot update the details for users in the Owner or ADMINISTRATIVE groups.

Once a user's details are updated, clicking the Submit button will send a system-generated email (to the user's email address currently displayed) notifying them of the change to their information.

Invite New User

To invite new users to the UI Portal:

1. Click the Invite New User button.

2. Select the desired Account you want to assign the User to from the Invite to Account drop-down menu.

3. Select the group you want to assign the user to from the Assign to Group drop-down menu.

   1. If you do not wish to assign the User to a group initially, by default they will be in the Not In A Group category, meaning they will not inherit any specific permissions.

4. If the new user should only have access to the API, click in the check box for API only access.

5. Provide the email address(es) for the user(s) you wish to add to the group.

   1. Multiple email addresses should be comma separated.

6. Click the Invite button when you are finished.

Once an invited (new) user is successfully added to the account, their email address will automatically be subscribed to receive notifications for UltraDNS system incidents and maintenance activity. The status dashboard details can be found in the Service Status section of this guide.

Add an Existing User

To add an existing user to a different Account, or to assign them to a Group:

1. Click Add Existing User.

2. Select the User from the User drop-down menu.

3. Select the Account you want to assign them to from the Account drop-down menu.

4. Select the Group you want to assign them to from the User Group drop-down menu.

5. Click the Save button when you are finished.

Once the user is successfully added to the new account, their email address will automatically be subscribed to receive notifications for UltraDNS system incidents and maintenance activity. The status dashboard details can be found in the Service Status section of this guide.

Move Users

To move Users to a new or different group:

1. Click the check box next to a user (or multiple users).

2. Click the Move Users button.

3. Select the Group you want to move the user(s) to from the Destination drop-down menu

4. Click the Move button.

   1. Once moved, the users will be removed from their previous group and will inherit the permissions for the new group.

Remove Access

To remove a user’s access to an account:

1. Click the check mark next to the user’s name (or a list of user’s).

2. Click the Remove Access button.

3. Verify all of the necessary users are selected, and then click Remove to confirm.

   1. Removing a User’s access will remove them from the UI Portal, not just your account.

Once a user is removed, their email address for notification settings will be automatically be unsubscribed from receiving any further UltraDNS system notifications.

Export CSV

To generate a list of all of the Users associated to your account, click the Export CSV button. The download will start immediately, and depending on your browser, will appear at the bottom of your screen, or in your Downloads folder as UserList.vsv.

The Excel / CSV file will display all of the information on the Users screen along with a few additional fields.