Notification Settings

The Notification Settings section allows you to customize how you wish to receive notification alerts, as well as customizing who the alerts should be sent to.

Please note, that the Notification Settings section will only be visible for the Primary User, and those users in the Administrative user group.

Service Notifications

The Service Notification configuration allows an account Administrator to configure email addresses that will receive system generated emails for incidents that impact the UltraDNS service. The following are some example scenarios of a Service Notification email being sent:

• Performance Issues on the Managed Services Portal

• Service Unavailable / Service Outage

• Planned Events or Maintenance Alerts

Click the Add button to add an email address to the Subscribed Email Addresses list for Service Notifications. Provide the email address and click the Add button.

A maximum of 500 email addresses can be configured for the Service Notifications section.

To remove a Subscribed Email Address, hover over the email address you want to remove, and click the red minus ( - ) icon.

Query Volume Notification

The Query Volume Notification feature allows an account Owner, or users in the ADMINISTRATIVE group to configure up to five email addresses, that will receive daily system generated email alerts whenever the account’s DNS query volume exceeds a configured threshold value (percentage).

The threshold limit will be a percentage based on the account’s contractual DNS query volume limit with UltraDNS.

Please note, that this is a daily system generated email, so each day that the account has exceeded the configured threshold value, an email will be sent to each configured email address. You can either change the threshold value or turn off the notifications to stop the emails.

To enable Query Volume Notifications:

1. Toggle the slider-bar to Enabled.

2. In the Threshold field, provide an integer value that will determine at what threshold value a Query Volume Notification will be sent.

   • The threshold value is equivalent to the percentage usage of your DNS query volume contractual limit for the account. An integer value between 1 and 100 (percent) is allowed.

3. Click the Save icon (the floppy disk icon).

4. Click Add to provide an email address.

5. Click Add and the email address will be added to the Subscribed Email Addresses section.

   • A maximum of five email addresses can be configured.

   • Once added, hovering over an email address will display a delete option ( - ) to remove the selected email address.

The notification email will provide the contractual monthly DNS query volume limit for your account, and the current volume limit on the day that the indicated threshold was exceeded.

Zone Transfer Notifications

When there are Zone Transfer updates or failures, this section allows you to customize the recipient(s) that should be notified, and the threshold limit at which the notifications should be sent.

To enable Zone Transfer Notifications:

1. Toggle the slider-bar to Enabled.

2. In the Threshold field, provide an integer value that will determine at what threshold value a Zone Transfer Notification will be sent.

   1. The threshold value is equivalent to the number of zone transfer failures that will occur before notifications are sent. The threshold value can be between 0 and 100,000.

3. Click the Save icon (the floppy disk icon).

4. Click Add to provide an email address.

5. Click Add and the email address will be added to the Subscribed Email Addresses section.

The following examples are designed to assist users in understanding how configuring the Threshold value can significantly decrease the number of emails they will receive, as well as being properly notified when incidents occur.

Scenario 1

A zone transfer client experiences 1001 failures from a name server within an hour. If the Threshold value is set to 1000 (and Email Notifications are enabled), the recipient will receive two emails. One email providing the details of the first failure that was identified, and a second email outlining the other 1000 failures (i.e. threshold has been reached).

Scenario 2

A customer experiences intermittent transfer failures and successes; 50 failures and then 50 successes. If the Threshold value is not set, the customer will receive 100 emails (one for each failure, and one for each success). If however, the customer has configured the Threshold value (to 1000 for this example), then only four emails will be sent. One for the first failure identified, a second that will outline all 49 of the failures, a third that identifies the first successful restore, and then a final email outlining the other 49 successful restores.

Scenario 3

A zone transfer client experiences 200 failures from a name server within an hour. If the Threshold value is set to 1000 (and Email Notifications are enabled), the recipient will receive two emails. One email providing the details the first failure that was identified, and a second email outlining the other 199 failures after one hour. This notification will inform the recipient that the threshold has not yet been reached, but that failures still exist.

To remove a Subscribed Email Address, hover over the email address you want to remove, and click the red minus ( - ) icon.

Realtime Push Notifications

The Realtime Push Notifications feature allows Owners and/or Users in the Administrative group to configure a webhook to directly receive system notifications related to Domain and/or Record changes for an account.

For those users under the Multi-Level Account Management Hierarchy, accounts which have the RESELLER and/or RESELLER_ADMIN Account Feature will not be able to view or enable Realtime Push Notifications for their account.

A Webhook is a means in which web applications can communicate directly with each other. The purpose of using a webhook is that it allows you to send real-time data from one application to another whenever a given event occurs.

Once the URL of the receiving server is configured, notifications will begin to be sent directly to customers within sixty (60) seconds of being configured.

A maximum of three Realtime Push Notification configurations are allowed.

Before proceeding with the configuration, please make sure you have whitelisted the following IP addresses to allow the UltraDNS system to connect to your system.

• 52.87.134.132

• 52.201.155.120

• 52.201.103.62

• 52.201.155.234

• 52.10.123.90

• 52.10.63.3

• 52.39.68.132

Add a Realtime Push Notification Configuration

1. Select Accounts from the left-hand navigation menu.

2. Select your Account Name, and then select Notification Settings.

3. From the Realtime Push Notifications section, click the Add button.

    

   

    

4. Provide the Endpoint Name for the URL that will be configured.

   • You are allowed up to 64 characters of free text when creating an endpoint name.

5. The Endpoint URL must be unique and must begin with "https".

6. After providing your Endpoint URL, click the Test Connection button to ensure that the URL can be reached. Once a response has been successfully received, you can select the Configure Channels option to select the notifications you wish to receive.

   • If a failure message is returned, please double check that the URL you provided is correct, and that you have whitelisted the indicated IP address.

    

   

    

7. Select the Changes and Events that you want to be notified about from the available list.

   • Changes - Whenever a user-initiated change is made to the account or DNS configuration.

   • Events - Automatic system actions or user connections.

     • Click the Copy icon to quickly copy the Sample JSON details.

   

    

8. Click the Review button when you are finished making your selections.

9. Confirm the details on the Review page, and then click the Save button.

If this is the first Realtime Push Notification configured for the account, it will automatically be Enabled. Any future configurations will need to be manually Enabled.

Editing the Realtime Push Notifications

Once a Push Notification has been configured for your account, you can click the Edit icon to make any necessary changes.

Please note, that once the Connection URL is configured, we will not continue to test the URL to ensure that it is still accessible.

• If you make changes to the Endpoint URL, you will need to click the Test Connection button again to ensure the UltraDNS system can connect to the new URL.

Click the Save button when you are finished. If you made any changes to the actual configuration settings, please wait sixty (60) seconds before notifications will begin to arrive.

Enabling & Disabling Realtime Push Notifications

After configuring a Realtime Push Notification URL, you will need to enable the connection to begin receiving notifications. Click on the toggle bar to change the setting to Enabled. Once enabled, please wait up to sixty seconds before notifications will begin to be sent.

To disable a Realtime Push Notification configuration, simply click in the toggle bar so the Disabled status appears. The connection will be interrupted, and you will no longer receive notifications for the indicated Subscribed Events.

Test Connection

As previously stated, the UltraDNS Managed Services Portal will not continue testing your connection to ensure that it is still reachable once it has been configured. We recommend that users occasionally click the Test Selected option to ensure that your connection is still stable, and that you are continuing to receive notifications.

Delete a Configuration

To delete one of your configured Realtime Push Notifications, simply select the bubble icon next to the configuration you want to delete and click the Delete Selected option.