Overview
UltraDNS supports bulk operations that include custom reporting requests and bulk DNS record changes via the REST API.
While these actions serve different purposes, they follow the same execution model, availability constraints, and scheduling expectations.
This article explains the available options and how timelines are determined.
Bulk operations
Bulk operations include, but are not limited to:
- Custom reports that are not available natively in the UltraDNS Portal
- Large-scale DNS record changes across one or more domains
- Coordinated updates provided in CSV or similar formats
Because these requests involve processing at scale, they follow the same handling and timing expectations.
Execution options
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Customer-driven execution
- Customers may perform bulk operations using the UltraDNS REST API. This applies to both reporting data retrieval and DNS record modifications and provides full control over timing and execution.
- UltraDNS Support API team can assist by clarifying API endpoints, payload requirements, limits, and validation considerations. REST API documentation is available at docs.ultradns.com under API Documentation or in the Related Articles below.
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UltraDNS Support API team execution
- Work is handled based on API team availability.
- Bulk operations are typically performed during standard business hours, Monday through Friday.
- Execution timing cannot be confirmed until request scope and inputs are reviewed and an execution window is agreed upon.
UI bulk features
The UltraDNS Portal provides limited bulk functionality for specific use cases, such as exporting records or editing certain fields in bulk.
These features are constrained by record type, zone configuration, and scope and are not suitable for large or complex bulk operations.
Scheduling and timing
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Customer-driven API execution
- Bulk operations submitted through the UltraDNS REST API are processed as soon as the system accepts the request.
- A request is accepted when authentication succeeds, the request format is valid, and the API returns a success response such as HTTP 200 or 201. If validation or authentication fails, the operation is not applied and the API response will indicate the reason.
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UltraDNS Support API team-executed bulk operations
- Bulk operations handled by the UltraDNS API team are availability-based and not immediate.
- Expected turnaround time is approximately 7–10 business days, depending on scope, volume, and workload.
- Execution timing is confirmed only after the request and any provided files are reviewed and an execution window is agreed upon.
- Work is typically performed during standard business hours, Monday through Friday.
- Weekend or after-hours execution should not be assumed unless explicitly approved.
Summary
Custom reports and bulk DNS changes are both handled as bulk operations in UltraDNS. Customers may execute these operations using the REST API or request assistance from the UltraDNS API team.
The UltraDNS Support API team execution follows the same availability and scheduling expectations for all bulk operations. No backend engineering work is required.