This article explains how to contact Billing Support for UltraDNS billing related questions and requests.
It also explains which requests are handled by Billing Support, what UltraDNS Support cannot update, and when to contact your Account Manager instead.
Contact Billing Support
For billing related requests, contact Billing Support directly:
Billing Support is responsible for billing related records and billing related requests.
Common Billing Requests
Contact Billing Support for:
- Purchase order (PO) updates
- Bill to address changes
- Invoice address changes
- Billing contact updates
- Invoice corrections
- Tax related billing updates
- Subscription billing questions
- Payment related questions
- Billing record updates
Important Information
Important: UltraDNS does not provide a billing management portal.
Billing related records cannot be viewed, modified, or updated through the UltraDNS portal, including the Account Info section.
UltraDNS Support cannot view, modify, validate, or update billing related records.
UltraDNS Support cannot update purchase orders, billing contacts, billing addresses, invoices, tax information, payment records, or other billing related records.
For the Fastest Response
- Email Billing Support directly.
- Do not include UltraDNS Support on billing related email requests.
- Include relevant invoice numbers, account information, purchase order numbers, or other supporting details.
- You may include your Account Manager for visibility if needed.
If You Contact UltraDNS Support
Billing related requests submitted through the UltraDNS Support Portal or sent to UltraDNS Support will be redirected to Billing Support.
For the fastest handling, contact Billing Support directly using the email address listed above.
After a billing request has been redirected, continue working directly with Billing Support regarding the request.
UltraDNS Support cannot provide billing status updates, make billing changes, check billing records, or expedite billing requests.
When to Contact Your Account Manager
Contact your Account Manager for:
- Contract questions
- Quotes
- Renewals
- Amendments to your UltraDNS agreement
- Vendor onboarding requirements
- Procurement portal registration
- Supplier compliance documentation
- SOC 2 reports or compliance documentation
If you do not know who your Account Manager is, submit a request through the UltraDNS Support Portal asking for your Account Manager's contact information.
Verification
After contacting Billing Support, monitor your inbox for a response from a @digicert.com email address.
If you do not receive a response, check your spam or junk folder and verify that messages from digicert.com are not being blocked.
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