This article explains how to contact Billing Support for UltraDNS and when to contact your Account Manager instead.
Contacting Billing Support
For billing related requests, contact Billing Support directly:
Billing Support handles requests including:
- Purchase order (PO) updates
- Bill to address changes
- Billing contact updates
- Invoice corrections
- Tax related billing updates
- Subscription billing questions
Important: UltraDNS does not provide a billing management portal. Billing related records cannot be updated through the UltraDNS portal or Account Info section.
To help ensure the fastest response:
- Email Billing Support directly.
- Do not copy or include UltraDNS Support on the same email.
- Include all relevant invoice or account details in your message.
- You may include your Account Manager for visibility if needed, however Billing Support is responsible for applying billing related changes.
If You Submit Through the Support Portal
If a billing related request is submitted through the UltraDNS Support Portal or sent to UltraDNS Support, the request will be redirected to Billing Support.
For the fastest handling, contact Billing Support directly using the email above.
When to Contact Your Account Manager
Contact your Account Manager for:
- Contract questions
- Quotes
- Renewals
- Amendments to your UltraDNS agreement
- SOC2 reports or compliance documentation
If you do not know who your Account Manager is, log in to your UltraDNS account and submit a request through the Support Portal asking for your Account Manager’s contact information.
Verification
After emailing Billing Support, monitor your inbox for a response from a @digicert.com email address. If you do not receive a reply, check your spam or junk folder and ensure that emails from digicert.com are not being blocked.