- Browse to http://www.digwebinterface.com
- Enter <www.domain.com> under Hostnames or IP addresses:
- Check the box next to Trace
- Click Dig
- Observed that the last NS records do not point to UltraDNS name servers
Root Cause
DNS is not delegated to UltraDNS name servers. As a result, no queries for <www.domain.com> are routed to us. Therefore changes made in our UI will not be seen by end users.
Steps to Resolution
Contact registrar to update authoritative name servers to UltraDNS name servers.