Requesting a Password Reset for UltraDNS

1. Go to UltraDNS
2. Click Forgot your Password?
3. Enter <User ID> in the User Name textbox
   1. UltraDNS usernames must be entered in lowercase. Enter the username manually if your browser or password manager automatically fills this field.
   2. The email will be sent to the primary email address on file for the User ID in question.
4. Complete the <captcha>
5. Click Reset Password
6. You will receive an email from UltraDNS Support / ultradnssupport@vercara.com with a link to complete the password reset 

Additional Information

• If you do not receive the password reset email within 10 minutes, please perform the following in order:
  • Check your Spam folder
  • Check any other Junk or catch-all folders
  • Contact your network team to confirm emails are not being blocked from *vercara.com*
  • Submit another password reset request after manually entering the username in lowercase instead of using a value saved by your browser or password manager.
• The confirmation displayed after clicking Reset Password confirms that the request was submitted. It does not display the destination email address or confirm that the password reset email was delivered.
• Forgot your Password? requires the UltraDNS username. If you do not know your username, use Forgot Username? and enter the email address stored for your UltraDNS user.
• If you need us to reset the password, for security reasons, the request cannot be made over the phone and the email request must come from the email address in the account.