UltraDNS support be contacted via phone, support portal and/or email.
UltraDNS Support email: ultradnssupport@vercara.com
UltraDNS Support phone: +1 844-929-0808 (Option 1 -> Option 2)
UltraDNS Support portal: https://dns.ultraproducts.support
Q. Who can contact UltraDNS support?
- Anyone who calls our number and/or who has access to the support portal.
Q. Days of the week and time when support can be contacted?
- UltraDNS Support can be contacted 24/7, 365 days a year
Q. Levels of support based on severity?
- This is dependent on the situation at hand
Q. Escalation?
- UltraDNS support is the 1st line of support and then for escalation purposes, our engineering team would the 2nd line of support in the event it's required.
Q. Other support details you can share?
- Your account manager can assist with further questions regarding support details.
