Symptom
- sub.domain.com does not return all expected answers on nslookups or digs to authoritative name servers
- sub.domain.com does return all expected answers on nslookups and digs on recursive name servers
Steps to Test
- Login to UltraDNS
- Click Domains
- Click <domain.com>
- Confirm <sub.domain.com> is listed under NS (Nameserver)
Root Cause
Customer trying recursive query against authoritative name server and expecting completed DNS resolution
Steps to Resolution
This is expected behavior and doesn't indicate a service issue.