Anyone can contact support via a call or support ticket to report an issue whether or not they are a customer, and we'll respond back.
While we will investigate the issue, we will not make changes or provide sensitive account information during a phone call without a support ticket submitted.
This validation process is in place to ensure the security of UltraDNS and our customers.
IMPORTANT: Support Portal requests for any changes on an UltraDNS account must come from the email address associated with the Account owner or Administrator(s) within the UltraDNS account.
- The UltraDNS portal account owner and administrators can Invite users
- Only the account owner can remove admin users
- Admin users cannot remove admin users
- Admin users can remove Technical and Reporting users
- Technical users can request record changes
- Reporting users cannot request any changes
Additional Information
The security and integrity of your UltraDNS account is a high priority to the UltraDNS Technical Support team.
Our validation process ensures the security and safety for all users.