This following process is for configuring manual failover in an environment with a Priority 1 record and a Priority 2 record.
To disable automatic failback to the Priority 2 record, follow the steps below
- Login to UltraDNS
- Click Domains
- Click <domain>
- Under Load Balancing click <SiteBacker Pool Name>
- Click Edit next to <Priority 2 Pool Member>
- Click Edit, change priority from 2 to 1
- Click Submit
To manually failback to the Priority 1 IP
- Click Edit next to the Priority IP that is not serving that you want to serve
- Click Edit Again
- Change Record State from Normal to Force Active
- Click Submit
- Click <SiteBacker Pool Name> in top menu bar to go back to pool view
- Wait for that Priority 1 to have a green checkmark appear in its Serving column
- Click Edit next to that Priority 1 IP that is serving and in Force Answer: Force Active
- Click Edit again
- Change the Record State from Force Active to Normal, which re-enables failover on the record
Additional Information
Steps 1-6: Once you do that you’ll have two priority 1 records. The one with the green check under serving is the one that’s in external DNS. The other one without a green check is functioning as a backup (because your max active is 1). This is assuming they are set to Force Answer: Normal. Normal is failover mode. If the serving record fails, the other Priority 1 will start serving. Whenever the record that had been serving but failed recovers, SiteBacker will not fail back to that as SiteBacker won’t prefer one priority 1 over the other. It will just continue to serve on the new IP (the “backup” priority 1) until it fails or until you manually intervene to failback to the other IP.
Steps 7-15: A common reason to want to perform these steps is to failback to the originally serving Priority 1 IP.