Symptom
"Resource Record of type A with these attributes already exists in the system error' received when trying to update TTL on an "A" Record.
Steps to Test
- Click Domains
- In the search bar type domain.com. The result display both domain.com and sub.domain.com
- If IP is known, search with the IP
- Click sub.domain.com, verify that that there is sub.domain.com "A" record in the "A Records" section
- Click Domains
- Click domain.com, verify that that there is sub.domain.com "A" record in the "A Records" section
Root Cause
sub.domain.com resource record exists in both sub.domain.com and domain.com zones
Steps to Resolution
- Add these NS records to domain.com. zone:
sub.domain.com. 86400 IN NS pdns1.ultradns.net.
sub.domain.com. 86400 IN NS pdns2.ultradns.net.
sub.domain.com. 86400 IN NS pdns3.ultradns.org.
sub.domain.com. 86400 IN NS pdns4.ultradns.org.
sub.domain.com. 86400 IN NS pdns5.ultradns.info.
sub.domain.com. 86400 IN NS pdns6.ultradns.co.uk. - Delete sub.domain.com "A" record from progress.com. zone.