Overview
Contact .US Locality Support for help with .US Locality domain registration management, account access, and nameserver changes. This article applies specifically to .US Locality domains.
A parent-zone nameserver delegation identifies the authoritative nameservers for a domain. When moving DNS hosting to another provider, that delegation must be updated to use the new provider's assigned nameservers. Changing DNS records within UltraDNS alone does not update the parent-zone delegation.
When to Use This Article
- You need access to manage a .US Locality domain registration.
- You need to update the domain's nameservers.
- You need help from .US Locality Support.
Contact Information
- Email: locality-support@about.us
- Phone: +1 (480) 651-9999
- Management portal: .US Locality Management Portal
Before You Begin
If you do not have registration management access, contact .US Locality Support to confirm the documentation required for your domain.
In the support correspondence reviewed for this article, .US Locality Support required a signed and notarized cover letter before provisioning access. The instructions below reflect that documented process.
Obtain Registration Management Access
- Prepare a cover letter on official locality or organization letterhead.
- Include the exact domain name and a request to manage its registration.
- Include the primary contact email address you want to use for the account.
- Have the letter signed and notarized.
- Email a digital copy to locality-support@about.us.
- Complete the approval and account setup process with .US Locality Support.
Send the documentation by email. The documented instructions do not direct customers to upload the letter through the portal.
Update Nameservers
- Obtain approval and registration management access from .US Locality Support.
- Sign in to the .US Locality Management Portal.
- Update the domain's nameservers to the nameservers assigned by your DNS hosting provider.
For help locating the nameserver settings or completing the update, contact .US Locality Support.
Expected Outcome
After approval and account setup, you can access the domain registration and update its nameservers through the management portal.
Important Notes
- .US Locality Support stated that there is no charge for .US Locality domain names.
- Registration management access must be approved and set up before nameserver changes can be made.
- Contact .US Locality Support for registration access and nameserver management assistance.