How to Contact DigiCert CertCentral Support and Find Your Support PIN

Overview

DigiCert CertCentral customers can contact DigiCert Technical Support from within CertCentral or through DigiCert's public support channels. The best support path depends on whether you can sign in to CertCentral.

If you can access CertCentral, use the support options shown in your account. CertCentral displays the support information associated with your organization, including available chat, phone, email, and support PIN information.

Contact Support from CertCentral

To contact DigiCert Technical Support from CertCentral, sign in to CertCentral and select the question mark icon in the upper right corner of the portal. DigiCert support is available through chat, phone, or email from this support area.

The CertCentral support page may include:

• Your support level
• Technical Support chat access
• Support phone numbers
• Support email addresses
• Your support PIN
• Support portal resources

Find Your CertCentral Account Number

To find your CertCentral account number, sign in to CertCentral and select your company name in the upper right corner. CertCentral displays your account number and the name of your account manager.

Have Your Support PIN Ready

When contacting DigiCert Support by phone, you may be asked to provide your support PIN. Your support PIN is available from the support information page in CertCentral.

Before contacting support, have the following information ready:

• Your CertCentral account number, if available
• Your support PIN, if available
• The certificate, order, domain, organization, or account details related to your request
• A clear description of the issue or action needed

If You Cannot Sign In to CertCentral

If you cannot access your CertCentral account, use DigiCert's public support resources.

DigiCert Technical Support phone numbers:

• 1-801-701-9600
• 1-800-896-7973

When calling DigiCert Support:

1. Select Option 2 for Technical Support.
2. Select Option 1 for CertCentral Account Support.
3. Enter your support PIN if prompted.

If you do not know your support PIN, DigiCert Support may need to verify your account before discussing account specific information.

Learn More About CertCentral

DigiCert provides CertCentral documentation at docs.digicert.com. Use DigiCert documentation to learn more about CertCentral features, certificate management, account management, and common CertCentral tasks.

Expected Outcome

After following this article, you should know where to find DigiCert Technical Support in CertCentral, where to locate your CertCentral account number, where to find your support PIN, and how to contact DigiCert if you cannot sign in to your account.