Overview
Purchase order numbers, PO numbers, bill to addresses, invoice addresses, billing contacts, tax information, and other billing records are managed by Billing Support.
UltraDNS Support cannot view, update, validate, correct, or process billing records.
Billing records cannot be viewed or updated through the UltraDNS portal.
Who to Contact
Send billing record update requests directly to Billing Support at billingsupport@digicert.com.
What Billing Support Handles
Billing Support handles requests involving:
- Purchase order numbers and PO number updates
- Bill to address updates
- Invoice address updates
- Billing contact updates
- Invoice corrections
- Tax related billing updates
- Subscription billing questions
- Other billing record changes
What to Include
Include the account name, invoice number or order number if available, the current billing information, and the updated billing information that should be applied.
Important Information About Billing Requests
Billing requests submitted to UltraDNS Support must be routed to Billing Support because UltraDNS Support does not have access to billing systems or billing records.
Sending billing requests directly to Billing Support helps ensure the request reaches the team responsible for billing records without additional routing.
After a billing request has been routed to Billing Support, UltraDNS Support cannot provide billing status updates, review billing records, make billing changes, approve billing requests, or take additional action on the request.
When communicating with Billing Support, remove ultradnssupport@digicert.com from the email thread unless Billing Support specifically requests otherwise.
When to Contact Your Account Manager
Contact your Account Manager if the request involves a contract, quote, renewal, amendment, vendor onboarding form, procurement portal registration, supplier compliance requirements, or other commercial account matters.