Overview
Billing Support manages UltraDNS order and invoice records, including purchase order (PO) numbers, bill to addresses, invoice addresses, billing contacts, and tax information associated with those records.
UltraDNS Support cannot view, update, validate, correct, or process billing records. Billing records cannot be viewed or updated through the UltraDNS portal.
Who to Contact
Send UltraDNS order and invoice record update requests to Billing Support at billingsupport@digicert.com.
Send any payment or banking questions, including those involving UltraDNS, to Accounts Receivable at ar@digicert.com.
CertCentral invoice questions must also be sent to ar@digicert.com. Billing Support only handles UltraDNS order and invoice issues.
What Billing Support Handles for UltraDNS
- Purchase order numbers and PO number updates
- Bill to address updates
- Invoice address updates
- Billing contact updates
- Invoice corrections
- Tax related billing updates
- Subscription billing questions
- Other UltraDNS order or invoice billing record changes
Payment and banking questions must be directed to Accounts Receivable, even when they concern an UltraDNS invoice.
What to Include
Include the product, account name, invoice number or order number if available, the current billing information, and the updated information that should be applied.
Important Information About Billing Requests
UltraDNS Support does not have access to billing systems or billing records. Requests received by UltraDNS Support must be routed according to the product and request type, using the contacts above.
Sending the request directly to the responsible team avoids additional routing.
After a request has been routed, UltraDNS Support cannot provide billing status updates, review billing records, make billing changes, approve billing requests, or take additional action on the billing request.
When communicating with Billing Support or Accounts Receivable, remove ultradnssupport@digicert.com from the email thread unless the responsible team specifically requests otherwise.
When to Contact Your Account Manager
Contact your Account Manager if the request involves a contract, quote, renewal, amendment, vendor onboarding form, procurement portal registration, supplier compliance requirements, or other commercial account matters.