The attached documents at the end of this article are available to provide to customers. The FAQ content is also included below for reference.
Frequently Asked Questions
Q: What is UltraDNS2?
A: UltraDNS2 adds an independent global anycast edge network alongside the existing UltraDNS platform, providing a highly redundant active-active second provider managed under a single vendor. UltraDNS2 delivers the same product features, billing, and reporting as UltraDNS.
Q: What is the benefit of a second DNS network?
A: A second DNS network supports business continuity and disaster recovery goals by reducing the risk of operational or resolution failures.
Q: Can UltraDNS2 be used with another provider as primary?
A: UltraDNS2 is available to UltraDNS customers and is designed to operate alongside the UltraDNS platform.
Q: How many edge nodes are included?
A: UltraDNS2 includes a minimum of 18 points of presence distributed globally: North America (5), Europe (4), Asia (4), South America (2), Africa (1), Middle East (1), and Oceania (1).
Q: Is UltraDNS2 protected from DDoS attacks?
A: Yes. UltraDNS2 uses the UltraDDoS Protect platform, which provides over 12 Tbps of mitigation capacity.
Q: Does UltraDNS2 support API and reporting?
A: Yes. A unified control plane supports API and reporting across both networks.
Q: Can users be isolated from other customers?
A: Yes. Optional isolated nameservers are available to reduce shared infrastructure impact.
Q: Do advanced UltraDNS features work on UltraDNS2?
A: All advanced features operate across both networks.
Q: Are both networks operated by the same team?
A: No. Each network is operated by separate teams.
Q: What support is provided?
A: UltraDNS support is available 24x7x365 via phone, ticket, and email.
Q: Are software releases simultaneous across both networks?
A: No. Releases are staged to avoid introducing issues across both networks simultaneously.
Q: Does a single control interface introduce risk?
A: No. UltraDNS2 provides operational simplicity while maintaining independence at the DNS resolution layer.
Additional Information
Visit: www.digicert.com
USA: +1 (844) 929-0808
EMEA: +44 808 175 1189